Managing interventions in the field can quickly become a headache without the right tools: complex schedules, loss of time in organizing tours, lack of visibility on the progress of missions...
To gain efficiency, it is essential to adopt a digital solution that makes it possible to automate, monitor and optimize the movements and interventions of your teams. Learn how intelligent mission management can transform and grow your business.
What is mission management?
Mission management is a process for planning, assigning, monitoring and optimizing the interventions of agents in the field. Thanks to a dedicated platform, companies can centralize the creation of missions, optimize their assignment and monitor their progress in real time, remotely.
For example, mission management can be useful in sectors requiring regular and/or rapid interventions, such as delivery, troubleshooting, etc.
Streamline and optimize the management of field missions thanks to a digital tool
The Optimum platform allows, first of all, to structure interventions.
The operations manager designs his digital mission forms by integrating the information he wishes to collect from his agent and the client: content of the intervention, photos, customer signature... The platform offers various types of customizable fields that the agent will have to fill in.
- The manager creates missions or tours, unique or recurring, and assigns an agent to them. These can be modified in a few clicks, guaranteeing a smooth and fast organization.
- The automatic optimization of routes makes it possible to minimize the distances and thus the kilometers traveled. This optimization promotes better organization of schedules by reducing unnecessary detours and additional fuel costs.
In the event of a last-minute change, the schedule can be readjusted in real time, in particular thanks to the “proximity search”. This feature thus makes it possible to locate the nearest agent in order to reassign the mission to him.
- As soon as they are created (or modified), the missions are automatically sent to the smartphone of the agent who will manage them.
Each change in the status of the intervention is monitored in real time by the operations manager.
- Once the mission is over, the agent fills in the report on his smartphone.
These reports are available in real time on the platform for supervisors, ensuring total traceability and simplifying administrative procedures. The dematerialized customer signature also makes it possible to speed up the company's invoicing process.
Increase productivity and improve customer satisfaction
Thanks to the “mission management” service, each day gains in efficiency and productivity. Planning is fluid, flexible and trips are optimized to reduce fuel costs.
Managers have a real-time view of current interventions, with a precise status for each task (not started, in progress, completed). If an agent does not follow the established order or falls behind schedule, an alert is sent. This transparency makes it possible to react quickly and avoid operational bottlenecks.
In conclusion
Adopting a mission management solution like Optimum's is a considerable asset for companies that want to optimize their field operations.
By improving the organization of schedules, the coordination of teams and communication in real time, this tool not only makes it possible to gain efficiency, but also to reduce costs and improve service to their customers. An optimized organization makes it possible to increase the number of interventions carried out every day, to improve the responsiveness of teams, to strengthen overall productivity and customer satisfaction.
